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Frequently Asked QuestionsWhat's the best way to order? Our website is by far the best way to place an order. Our website will allow you to receive notification emails as your order progresses through the different stages of fulfillment, and will give you the option to have a tracking number emailed as well. It will also cause you to receive your order several days faster, because the payment will be automatically processed (whereas phone orders will have to wait on a backlog to be manually entered into our billing system). We are happy to provide assistance over the phone if needed, but the less time we can spend on the phones the more time we can spend making or shipping holsters. Do you make products for left-handed shooters? Of course we do. All of our products are available in right or left handed versions and there is no extra charge for left handed items. How long will it take to complete my order? We do not have a stock of holsters--everything is built upon order. We're usually able to get orders filled and shipped within one week. There are sometimes exceptions, of course, and sometimes special or large orders require more time. But our goal is to have the product to our customers within two business weeks and we meet that goal in most cases. I need to change or cancel my order. What do I do? As long as the order is still shown as "Pending" on your account, we can cancel the order so you can place a new one. If the change does not affect the price of the product, we can make the change to the order without canceling. Once the order is "In Production", however, the order becomes very difficult to retrieve and update. Any changes or cancellations beyond this point will require a $20.00 handling fee. Please ensure that your order is correct before you submit, because it costs quite a bit of time and effort to reel in orders from the shop, and we'd much rather be making holsters than searching for them. How will my order be shipped? Will I get a tracking number? We ship via USPS, and you can select which level (First Class, Priority, or Express) depending on which products you select. Our experience with USPS has been that they're the most reliable, least expensive, and easiest to work with. Not to mention, they let us ship to PO boxes and APO addresses, so we can take care of our troops. We will not ship packages using another courier. An option to add a tracking number or signature confirmation has been added to the checkout page of our website. What if I don't like my holster? Is there a return policy? We have a thirty day return policy on all equipment, with a full refund or credit of the purchase price of the equipment. Minotaur Holsters or belts may require a 20% restocking fee if the leather is deemed to be unsellable upon return. Any permanent modification to the holster (such as heating or cutting) will nullify this policy. Can you ship International? We can ship most orders internationally, and it's now an available option in the checkout process! We'll ship it Global Priority. I live near your shop. Can I come check it out? Can I pick up my gear there? Can I come look at your holsters? No. C'mon, PLEASE??? We do not have a storefront, a stock of holsters, or personnel available to deal with customers in person. We hope to one day have a storefront, but we cannot allow customers to see the batcave we operate in at this time. Why don't I see my gun listed? Can you make holsters for my gun? We keep our website updated, so if you don't see it we probably aren't making it yet. Also, we may be able to do a few, but not all, of our holsters for certain guns. If your gun is an exact external clone of another popular gun, then it may fit in a holster for that gun. For instance, we may not specifically list a "Kimber Custom," but it will fit into a holster for a "Kimber 1911 5". If you have any doubts, you can email or call to be sure. Can you do custom work? Maybe. We can make alterations to existing holsters without too much trouble. Examples would be removing a sweatshield, or making room for an extended slide release. A custom charge may apply, and custom work will void the return policy. We cannot make holsters for guns we don't have. Why do the magazine pouches face forward? What if I want mine to face the other way? "Bullets forward" is considered the "proper method" by all the accredited schools we've been to. If you still want to carry your magazine with the bullets pointed to the rear, that's fine with us. Assuming you carry your handgun on your right side, just order a mag pouch for the right side and wear it on your left. Linkshttp://www.combatshootingandtactics.com (Paul Howe) http://www.defensetraininginternational.com (John Farnam) |
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