Return, Exchange and Warranty Information
For all returns, exchanges and warranties please email email@example.com
Comp-Tac has a thirty-day return policy, items must be returned within 30 days of receiving your order for a full refund on all products except for custom items. Shipping charges are not refundable, when you return your item for a refund, Comp-Tac will process your refund within 7 business days.
- Loop Lined Belts, Nexbelts that have been cut, belts larger than 48” may not be returned.
Comp-Tac offers a 30-Day Exchange Period. If a particular product does not fit your needs, it can be exchanged using a store credit that will be applied to your online account so that you may place your new order directly on the website.
* Please note that the exchange/return policy is deemed void in the case of any modification, alteration, or abuse of the product. The customer is responsible for ensuring that the item(s) being mailed to Comp-Tac arrive within 30 days of the RMA# being issued. Items that are not returned within this 30-day transit period will be deemed the RMA# null and void and no refund/exchange will be granted. Customer will be responsible for all shipping costs on all RMA products.
WARRANTY: LIFETIME GUARANTEE
Comp-Tac products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will repair it or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. For damage not covered under warranty please contact firstname.lastname@example.org for a discount on a comparable replacement product.
For warranty evaluation, your product must be returned directly to Comp-Tac Warranty Claims, 3003 Farrell Rd., Houston, TX 77073. All shipping must be pre-paid and insured. Comp-Tac cannot be liable for lost in-bound packages. All products accepted for evaluation or repair must be clean.